:root{--color-primary: #75236b;--color-primary-dark: #7d236b;--color-deep-purple: #541348;--color-light-fuchsia: #f5e8f3;--color-neutral-light: #f8f7f8;--color-neutral-dark: #2d2d2d;--color-white: #ffffff;--color-success: #2e7d32;--color-warning: #f9a825;--color-error: #c62828;--gradient-primary: linear-gradient(135deg, #7d236b, #541348);--font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif;--font-size-base: 16px;--font-size-sm: 14px;--font-size-xs: 12px;--font-size-lg: 18px;--line-height-base: 1.5;--border-radius-sm: 8px;--border-radius-md: 12px;--border-radius-lg: 16px;--border-radius-xl: 20px;--border-radius-full: 9999px;--shadow-sm: 0 1px 3px rgba(0, 0, 0, .1);--shadow-md: 0 4px 12px rgba(0, 0, 0, .15);--shadow-lg: 0 8px 24px rgba(0, 0, 0, .2);--transition-fast: .15s ease;--transition-normal: .2s ease-out;--transition-slow: .3s ease}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}html{font-size:var(--font-size-base);-webkit-text-size-adjust:100%}body{font-family:var(--font-family);font-size:var(--font-size-base);line-height:var(--line-height-base);color:var(--color-neutral-dark);background-color:var(--color-neutral-light);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}a{color:var(--color-primary);text-decoration:underline}a:hover{color:var(--color-deep-purple)}img{max-width:100%;height:auto;display:block}button{font-family:var(--font-family);cursor:pointer;border:none;background:none;padding:0}button:disabled{cursor:not-allowed}input,textarea{font-family:var(--font-family);font-size:var(--font-size-base);border:none;outline:none;background:none}.stats-metrics-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:16px}@media (max-width: 1400px){.stats-metrics-grid{grid-template-columns:repeat(2,1fr)}}@keyframes tooltipFadeIn{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:translateY(0)}}@keyframes spin{to{transform:rotate(360deg)}}.scrollbar-hidden{scrollbar-width:none;-ms-overflow-style:none}.scrollbar-hidden::-webkit-scrollbar{display:none}.feedback-widget{position:relative;display:inline-block}.feedback-btn{background:none;border:none;cursor:pointer;padding:2px 4px;border-radius:4px;color:#ccc;line-height:1;display:flex;align-items:center;opacity:0;transition:opacity .15s,color .15s}.msg-row--assistant:hover .feedback-btn,.feedback-btn--open,.feedback-btn--submitted{opacity:1}.feedback-btn:hover:not(:disabled){color:var(--color-primary)}.feedback-btn--submitted{color:var(--color-warning);cursor:default}.feedback-dropdown{position:absolute;left:0;top:calc(100% + 4px);z-index:100;background:var(--color-white);border:1px solid #e8e0e7;border-radius:12px;padding:14px;width:260px;box-shadow:0 4px 16px #0000001f}.feedback-dropdown-title{font-size:13px;font-weight:600;color:var(--color-neutral-dark);margin:0 0 10px}.feedback-options{display:flex;flex-direction:column;gap:6px;margin-bottom:10px}.feedback-option{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--color-neutral-dark);cursor:pointer;padding:2px 0}.feedback-option input[type=radio]{accent-color:var(--color-primary);cursor:pointer;flex-shrink:0}.feedback-option:hover span{color:var(--color-primary)}.feedback-comment{width:100%;border:1px solid #e0d8df;border-radius:8px;padding:7px 10px;font-size:13px;font-family:inherit;color:var(--color-neutral-dark);resize:none;box-sizing:border-box;outline:none;transition:border-color .15s}.feedback-comment:focus{border-color:var(--color-primary)}.feedback-error{font-size:12px;color:var(--color-error);margin:6px 0 0}.feedback-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:10px}.feedback-cancel{background:none;border:1px solid #ddd;border-radius:8px;padding:6px 14px;font-size:13px;cursor:pointer;color:#777;transition:border-color .15s,color .15s}.feedback-cancel:hover:not(:disabled){border-color:var(--color-primary);color:var(--color-primary)}.feedback-submit{background:var(--color-primary);border:none;border-radius:8px;padding:6px 14px;font-size:13px;font-weight:600;cursor:pointer;color:var(--color-white);transition:background .15s,opacity .15s}.feedback-submit:hover:not(:disabled){background:var(--color-deep-purple)}.feedback-submit:disabled{opacity:.45;cursor:not-allowed}.feedback-cancel:disabled{opacity:.45;cursor:not-allowed}.msg-row{display:flex;align-items:flex-end;gap:8px}.msg-row--assistant{flex-direction:row}.msg-row--customer{flex-direction:row-reverse}.msg-row--operator{flex-direction:row}.msg-avatar{width:32px;height:32px;border-radius:var(--border-radius-full);object-fit:cover;background:var(--color-light-fuchsia);flex-shrink:0;align-self:flex-end}.msg-avatar--operator{background:#541348;color:#fff;font-size:11px;font-weight:700;display:flex;align-items:center;justify-content:center;letter-spacing:.03em;object-fit:unset}.msg-content{display:flex;flex-direction:column;gap:3px;min-width:0;flex:1}.msg-row--customer .msg-content{align-items:flex-end}.msg-row--assistant .msg-content,.msg-row--operator .msg-content{align-items:flex-start}.msg-operator-label{font-size:11px;font-weight:600;color:#541348;padding:0 4px 1px;letter-spacing:.03em;text-transform:uppercase}.msg-bubble{padding:10px 14px;font-size:15px;line-height:1.45;overflow-wrap:break-word;white-space:pre-wrap}.msg-bubble--customer{background:var(--color-primary);color:var(--color-white);border-radius:16px 16px 4px;max-width:75%}.msg-bubble--assistant{background:var(--color-white);color:var(--color-neutral-dark);border:1px solid #e8e0e7;border-radius:16px 16px 16px 4px;max-width:80%}.msg-bubble--operator{background:#f0e8f5;color:var(--color-neutral-dark);border:1px solid #c9a8c4;border-radius:16px 16px 16px 4px;max-width:80%;white-space:normal}.msg-bubble--error{background:#fff3f3;border-color:#f5c0c0;color:var(--color-error)}.msg-link{color:var(--color-primary);text-decoration:underline}.msg-link:hover{color:var(--color-deep-purple)}.msg-timestamp{font-size:12px;color:#999;padding:0 4px}.msg-bubble--assistant{white-space:normal}.msg-bubble--assistant p{margin:0 0 .6em}.msg-bubble--assistant p:last-child{margin-bottom:0}.msg-bubble--assistant ul,.msg-bubble--assistant ol{margin:.4em 0 .6em;padding-left:1.4em}.msg-bubble--assistant ul:last-child,.msg-bubble--assistant ol:last-child{margin-bottom:0}.msg-bubble--assistant li{margin-bottom:.25em;line-height:1.5}.msg-bubble--assistant li:last-child{margin-bottom:0}.msg-bubble--assistant li>ul,.msg-bubble--assistant li>ol{margin:.2em 0}.msg-bubble--assistant strong{font-weight:600}.msg-bubble--assistant em{font-style:italic}.msg-bubble--assistant a{color:var(--color-primary);text-decoration:underline}.msg-bubble--assistant a:hover{color:var(--color-deep-purple)}.msg-bubble--assistant code{background:#f3edf2;color:#541348;padding:1px 5px;border-radius:4px;font-family:Courier New,Courier,monospace;font-size:.9em}.msg-bubble--assistant pre{background:#f3edf2;border:1px solid #e2d3e0;border-radius:6px;padding:10px 12px;overflow-x:auto;margin:.5em 0}.msg-bubble--assistant pre:last-child{margin-bottom:0}.msg-bubble--assistant pre code{background:none;padding:0;border-radius:0;font-size:.88em;color:#3a1234;white-space:pre}.msg-bubble--assistant hr{border:none;border-top:1px solid #e8e0e7;margin:.6em 0}.msg-bubble--assistant table{border-collapse:collapse;width:100%;margin:.5em 0;font-size:.93em}.msg-bubble--assistant th,.msg-bubble--assistant td{border:1px solid #d8ccd6;padding:5px 10px;text-align:left}.msg-bubble--assistant th{background:#f3edf2;font-weight:600;color:var(--color-deep-purple)}.msg-bubble--assistant tr:nth-child(2n) td{background:#faf6fa}.msg-bubble--assistant blockquote{border-left:3px solid var(--color-primary);margin:.4em 0;padding:.2em .8em;color:#666;font-style:italic}.msg-bubble--assistant h1,.msg-bubble--assistant h2,.msg-bubble--assistant h3{font-size:1em;font-weight:600;margin:.5em 0 .3em;color:var(--color-deep-purple)}.msg-bubble--operator p{margin:0 0 .6em}.msg-bubble--operator p:last-child{margin-bottom:0}.msg-bubble--operator ul,.msg-bubble--operator ol{margin:.4em 0 .6em;padding-left:1.4em}.msg-bubble--operator li{margin-bottom:.25em;line-height:1.5}.msg-bubble--operator strong{font-weight:600}.msg-bubble--operator a{color:var(--color-primary);text-decoration:underline}.msg-bubble--operator a:hover{color:var(--color-deep-purple)}.msg-request-quote{display:flex;flex-direction:column;border-left:3px solid #75236b;background:#75236b12;border-radius:0 6px 6px 0;padding:5px 10px;margin-bottom:8px;gap:2px}.msg-request-quote--clickable{cursor:pointer}.msg-request-quote--clickable:hover{background:#75236b21}.msg-request-quote--expandable{cursor:pointer}.msg-request-quote--expandable:hover{background:#75236b1a}.msg-request-quote-toggle{font-size:10px;opacity:.7;margin-left:2px}.msg-request-quote-label{font-size:11px;font-weight:700;color:#75236b;text-transform:uppercase;letter-spacing:.03em}.msg-request-quote-text{font-size:13px;color:#5a4057;line-height:1.4;white-space:normal}.msg-summary-block{background:#fef9e7;border-left:4px solid #f0c040;border-radius:0 6px 6px 0;padding:8px 12px;margin:6px 0}.msg-summary-label{display:block;font-size:11px;font-weight:700;color:#a07820;text-transform:uppercase;letter-spacing:.04em;margin-bottom:4px}.msg-summary-text{font-size:14px;color:#5a4a10;line-height:1.5}.msg-summary-text p{margin:0 0 .5em}.msg-summary-text p:last-child{margin-bottom:0}.msg-summary-text ul,.msg-summary-text ol{margin:.3em 0 .5em;padding-left:1.4em}.msg-summary-text ul:last-child,.msg-summary-text ol:last-child{margin-bottom:0}.msg-summary-text li{margin-bottom:.2em;line-height:1.5}.msg-summary-text li:last-child{margin-bottom:0}.msg-summary-text strong{font-weight:600;color:#4a3a08}.msg-summary-text a{color:#75236b;text-decoration:underline}.msg-summary-text a:hover{color:#541348}.msg-escalation-block{background:#eef4fb;border-left:4px solid #4a90d9;border-radius:0 6px 6px 0;padding:8px 12px;margin:6px 0}.msg-escalation-label{display:block;font-size:11px;font-weight:700;color:#2c6fad;text-transform:uppercase;letter-spacing:.04em;margin-bottom:4px}.msg-escalation-text{font-size:14px;color:#1a3a5c;line-height:1.5;white-space:pre-wrap}@media (max-width: 768px){.msg-bubble--customer{max-width:88%}.msg-bubble--assistant,.msg-bubble--operator{max-width:90%}}.loading-indicator__bubble{padding:12px 16px}.loading-dots{display:inline-flex;align-items:center;gap:5px}.loading-dots__dot{width:7px;height:7px;border-radius:var(--border-radius-full);background:var(--color-primary);animation:loadingDotPulse 1.2s ease-in-out infinite}.loading-dots__dot--delay-1{animation-delay:.2s}.loading-dots__dot--delay-2{animation-delay:.4s}@keyframes loadingDotPulse{0%,80%,to{opacity:.25;transform:scale(.8)}40%{opacity:1;transform:scale(1)}}.chat-window-messages{display:flex;flex-direction:column;gap:12px}.welcome-screen{display:flex;flex-direction:column;align-items:center;text-align:center;padding:32px 16px 24px;flex:1}.welcome-logo-wrap{width:64px;height:64px;border-radius:var(--border-radius-full);background:var(--gradient-primary);display:flex;align-items:center;justify-content:center;margin-bottom:20px;overflow:hidden;flex-shrink:0}.welcome-logo{width:40px;height:40px;object-fit:contain;border-radius:var(--border-radius-full)}.welcome-title{font-size:20px;font-weight:700;color:var(--color-neutral-dark);margin-bottom:8px}.welcome-subtitle{font-size:15px;color:#666;line-height:1.5;margin-bottom:28px;max-width:320px}.welcome-actions{display:grid;grid-template-columns:1fr 1fr;gap:10px;width:100%;max-width:400px}.welcome-action-btn{padding:10px 14px;border:1.5px solid var(--color-primary);border-radius:var(--border-radius-md);background:var(--color-white);color:var(--color-primary);font-size:13px;font-weight:500;line-height:1.3;text-align:center;cursor:pointer;transition:background var(--transition-fast),color var(--transition-fast)}.welcome-action-btn:hover{background:var(--color-light-fuchsia)}.welcome-action-btn:active{background:#ebd4e8}.welcome-action-btn--full{grid-column:1 / -1}.welcome-action-btn--category{padding:14px 18px;font-size:14px;font-weight:600;background:var(--color-primary);color:var(--color-white);border-color:var(--color-primary)}.welcome-action-btn--category:hover{background:var(--color-primary-dark, #541348);color:var(--color-white)}.welcome-action-btn--category:active{background:#3d0e35;color:var(--color-white)}.welcome-action-btn--group{padding:12px 14px}.welcome-back-btn{align-self:flex-start;background:none;border:none;color:var(--color-primary);font-size:13px;font-weight:500;cursor:pointer;padding:4px 0;margin-bottom:8px;opacity:.8;transition:opacity var(--transition-fast)}.welcome-back-btn:hover{opacity:1;text-decoration:underline}.welcome-action-btn--item{padding:10px 14px;font-size:13px;border-color:var(--color-primary);color:var(--color-primary)}.welcome-action-btn--item:hover{background:var(--color-light-fuchsia)}@media (max-width: 768px){.welcome-actions{grid-template-columns:1fr;max-width:100%}.welcome-action-btn--full{grid-column:auto}}.quick-actions-panel{position:absolute;bottom:100%;left:0;right:0;background:var(--color-white);border:1px solid #e8e0e7;border-bottom:none;border-radius:12px 12px 0 0;padding:12px;display:flex;flex-direction:column;gap:8px;box-shadow:0 -4px 12px #75236b14;animation:quickActionsSlideUp .2s ease-out;z-index:10}@keyframes quickActionsSlideUp{0%{transform:translateY(100%);opacity:0}to{transform:translateY(0);opacity:1}}.quick-actions-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px}.quick-action-btn{padding:10px 14px;border:1.5px solid var(--color-primary);border-radius:10px;background:var(--color-white);color:var(--color-primary);font-size:13px;font-family:var(--font-family);font-weight:500;text-align:center;cursor:pointer;transition:background var(--transition-fast),color var(--transition-fast);line-height:1.3}.quick-action-btn:hover{background:var(--color-light-fuchsia)}.quick-action-btn--full{grid-column:1 / -1}.quick-action-btn--category{padding:12px 14px;font-size:14px;font-weight:600;background:var(--color-primary);color:var(--color-white);border-color:var(--color-primary)}.quick-action-btn--category:hover{background:var(--color-primary-dark, #541348);color:var(--color-white)}.quick-action-btn--group,.quick-action-btn--item{padding:10px 14px}.quick-actions-back-btn{align-self:flex-start;background:none;border:none;color:var(--color-primary);font-size:13px;font-family:var(--font-family);font-weight:500;cursor:pointer;padding:2px 0;opacity:.8;transition:opacity var(--transition-fast)}.quick-actions-back-btn:hover{opacity:1;text-decoration:underline}@media (max-width: 768px){.quick-actions-grid{grid-template-columns:1fr}.quick-action-btn--full{grid-column:auto}}.chat-root{display:flex;flex-direction:column;height:100dvh;max-width:600px;margin:0 auto;background:var(--color-white);box-shadow:var(--shadow-md);position:relative;overflow:hidden}.chat-header{display:flex;align-items:center;justify-content:space-between;height:56px;min-height:56px;padding:0 16px;background:var(--gradient-primary);flex-shrink:0}.chat-header-left{display:flex;align-items:center;gap:10px}.chat-header-logo{width:28px;height:28px;border-radius:var(--border-radius-full);object-fit:cover;background:#fff3;flex-shrink:0}.chat-header-title{color:var(--color-white);font-size:16px;font-weight:600;letter-spacing:.01em}.chat-header-right{display:flex;align-items:center}.chat-ai-badge{display:inline-flex;align-items:center;padding:2px 8px;border:1.5px solid var(--color-white);border-radius:var(--border-radius-full);color:var(--color-white);font-size:10px;font-weight:600;letter-spacing:.05em;line-height:1.4}.chat-area{flex:1;overflow-y:auto;background:linear-gradient(180deg,#f5e8f3,var(--color-white));position:relative}.chat-area-content{display:flex;flex-direction:column;min-height:100%;padding:16px;gap:12px}.chat-input-panel{display:flex;align-items:flex-end;gap:8px;padding:10px 12px;background:var(--color-white);border-top:1px solid #e0e0e0;flex-shrink:0;position:relative}.chat-btn-plus{width:36px;height:36px;border-radius:var(--border-radius-full);background:#e0e0e0;color:#555;font-size:20px;line-height:1;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:background var(--transition-fast)}.chat-btn-plus:hover:not(:disabled){background:#d0d0d0}.chat-btn-plus--open{background:var(--color-primary);color:var(--color-white);font-size:22px}.chat-btn-plus--open:hover:not(:disabled){background:var(--color-deep-purple)}.chat-input-field{flex:1;resize:none;border:1.5px solid #e0e0e0;border-radius:var(--border-radius-xl);padding:8px 14px;font-size:15px;font-family:var(--font-family);line-height:1.4;color:var(--color-neutral-dark);background:var(--color-white);overflow-y:auto;max-height:calc(5.6em + 16px);transition:border-color var(--transition-fast);outline:none}.chat-input-field:focus{border-color:var(--color-primary)}.chat-input-field::placeholder{color:#aaa}.chat-btn-send{width:36px;height:36px;border-radius:var(--border-radius-full);background:var(--color-primary);color:var(--color-white);font-size:14px;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:background var(--transition-fast),opacity var(--transition-fast)}.chat-btn-send:hover:not(:disabled){background:var(--color-deep-purple)}.chat-btn-send:disabled{background:#ccc;opacity:.7}.chat-error-page{display:flex;align-items:center;justify-content:center;min-height:100dvh;background:var(--color-neutral-light);padding:16px}.chat-error-box{text-align:center;background:var(--color-white);border-radius:var(--border-radius-md);padding:40px 32px;box-shadow:var(--shadow-md);max-width:360px;width:100%}.chat-error-icon{font-size:40px;margin-bottom:16px;color:var(--color-warning)}.chat-error-box h2{font-size:18px;font-weight:600;color:var(--color-neutral-dark);margin-bottom:8px}.chat-error-box p{font-size:14px;color:#666;line-height:1.5}.chat-skeleton{display:flex;flex-direction:column;gap:12px;flex:1}@keyframes skeleton-pulse{0%,to{opacity:.35}50%{opacity:.75}}.chat-skeleton-bubble{height:44px;border-radius:16px;background:#ddd0db;animation:skeleton-pulse 1.6s ease-in-out infinite}.chat-skeleton-bubble--ai{width:68%;align-self:flex-start;border-radius:16px 16px 16px 4px}.chat-skeleton-bubble--user{width:45%;align-self:flex-end;border-radius:16px 16px 4px}.chat-skeleton-bubble--long{width:78%}.chat-skeleton-bubble--short{width:32%}.chat-skeleton-bubble:nth-child(2){animation-delay:.2s}.chat-skeleton-bubble:nth-child(3){animation-delay:.4s}.chat-skeleton-bubble:nth-child(4){animation-delay:.1s}.chat-skeleton-bubble:nth-child(5){animation-delay:.3s}.chat-loading-more{text-align:center;font-size:12px;color:#999;padding:6px 0 2px;animation:skeleton-pulse 1.4s ease-in-out infinite}@media (min-width: 769px){body{background:var(--color-neutral-light)}.chat-root{min-height:100dvh}}@media (max-width: 768px){.chat-root{max-width:100%;box-shadow:none}.chat-header-title{font-size:15px}.chat-area-content{padding:12px;gap:10px}.chat-input-panel{padding:8px 10px}.chat-input-field{font-size:16px}}